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July 19, 2019  
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<< Back To Search Results Agena Bioscience
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Clerical Customer Support

Position Description

We are looking for a friendly and service-oriented person to join our Customer Support team. You love solving problems and are willing to go the extra mile to ensure customer satisfaction.

Greet customers (face-to-face, on the phone, or via live chat).
Identify customer problems and provide appropriate solutions.
Check voicemail, chat, and/or electronic cue frequently to identify customers who need service.
Proactively follow up leads and reach out to understand customers’ problems.
Create/update help tickets to document customer interactions.
Escalate complex support issues to higher level supervisors/manager.
Provide information about product specifications.
Interact with other internal departments to resolve customer issues.
Provide internal feedback regarding reoccurring issues (e.g. improper packaging, internal miscommunication) that can affect customer satisfaction.
Train/support other representatives within the team.

Job benefits:

Competitive salary
Paid vacation days
Sick, personal, and parental leave
Child and elder care
Health insurance
Retirement plans
Professional development

Job requirements

Excellent prioritization and analytical skills.
Take responsibility for the image of the company.
Ability to maintain a friendly and professional demeanor when interacting with customers.
Good knowledge of appropriate softwares, tools, and techniques to deliver excellent support.
A proven track record of transforming problems into solutions.
Excellent verbal and written communication in [X] language.
High school diploma or equivalent.


Additional Information

Employment Type: Part-Time    
Position Location: Atlanta, GA



Contact Information

Erica Golding
careers@agenabios.com
Phone: 9123881477

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