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August 10, 2020  
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<< Back To Search Results TMC Transportation - TN/Career Site
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Dedicated Account Manager

Position Description

TMC Transportation is the nation's largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you're seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.


TMC Offers:

Competitive Salary

Comprehensive Benefit Package

401(k) Plan

Employee Ownership - ESOP!


TMC Transportation has an immediate full-time opening for an Account Manager working out of our customer's corporate office in Atlanta, GA.


PRIMARY FUNCTION:


The primary function of the Account Manager is to develop relationships through direct communication with the customer in order to drive growth and partnership. Creating methods of continuous improvement through daily communication and monitoring of customer's requirements, and providing excellent leadership and management guidance between the partnership.


DUTIES AND RESPONSIBILITIES:

Develop and maintain positive relationships with customer to promote improvements in service and capacity solutions

Effectively communicate with sales, customer service, operations, and other internal personnel

Ensure customer commitments are being met on a daily basis

Provide summary data to Management on all KPI's and review needs for improving the system

Research and resolve customer inquiries and problems

Utilize web-based technology to gather and track operation data

Improve efficiencies in tracking and updating status of customer orders and service levels and meet customer requirements for submitting updated status of all shipments accordingly

Work with customers to find solutions to move any last minute/critical shipments that arise

Provide leadership role for any emergency situations and coordinating plans with internal key players to support the customer's logistics needs

Other duties as assigned


MINIMUM QUALIFICATIONS/EXPERIENCE:

Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field.

Proven leadership ability.

Fluent in computer applications and keyboard proficiency.

Ability to function in a fast-paced work environment and tolerate stress.

Ability to plan and organize, attention to detail, problem-solving skills.

Ability to stay organized on multiple tasks

Excellent interpersonal skills, including good listening skills.

Possess courteous, yet assertive telephone personality.


PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

Must be able to sit and use a telephone and computer simultaneously for extended periods of time

Must be able to speak and hear clearly in a high volume telephone environment


Recommended skills

Management


Emergency Handling


Complex Problem Solving


Coordinating


Active Listening


Assertive



Additional Information

Employment Type: Full-Time    
Position Location: Atlanta, Georgia


Apply For This Job: Dedicated Account Manager


 

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